Have a question?

Help us out here! We are still a very lean team. Do read up the below and if you still can’t find what you need, we will be glad to assist you at hello@ooh.sg

You can reach us via Facebook or Instagram as well!

Frequently Asked Questions

How Do I Place An Order?

You can place an order by clicking the ‘Shop” tab on the top of our page. You can select self collection or delivery.

Exchange Policy

Ooh.. don’t worry! We will exchange products if you face any manufacturing defects such as torn packaging, degas of pouch or wrongly purchased item.

Reach us at hello@ooh.sg we will be there to help!

Refund Policy

Ooh dear.. what did we do wrong?

Share with us the reason why. We will be glad to assist you. This is subjected to case by case basis. Reach us at hello@ooh.sg

Where Can I Buy Your Products?

Located,at Plaza Singapura Level 6 (Outside Kopitiam) and Westgate Level 2 (Outside Editors Market). Find us and ease your Mala Cravings everyday! You can order online at reserve for next day collection or opt for delivery

Do You Have Any Official Resellers?

We do not have any official resellers at the moment.

You can purchase via our website or our retail store.

Any products purchased out of these methods cannot be guaranteed authenticity.

What Products Do You Sell?

Ooh Mama is our signature Mala Potato Chips

Ooh Lala is our signature Mala Cassava Chips

Ooh Nuts – Mala Peanuts

What Is The Shelf Life Of Your Products?

Currently our products shelf life is 2.5 months from the date you purchase. As we are using fresh ingredients and not using any preservatives, we do not recommend keeping it that long (Most people finish 1 pack within a day =p)

For your easy reference, the expiry date is clearly printed at the back of each pouch. once you opened the bag, it is best consume within 1 week to maintain freshness, taste and the quality of the snack.

Please try to store it in a dry cool place and away from direct sunlight.

Are Your Mala Chips Halal Certified?

No. Currently our products are not Halal Certified. However, we are working with MUIS Singapore on getting the necessary certification. Please give us some time on that

Are Your Mala Chips Vegetarian Friendly?

Yes and No. It has to depend on your vegetarian diet preference. We are processed in a shared facility that processes seafood and dairy products. However, our equipments are separated from them. 

Our products does not contain any animal by products, no garlic, no onions and no eggs.

Do you do delivery?

Yes. We do. Delivery is at $6 per location. However, we do not delivery to Changi Airport, Alps Ave, Sentosa and Jurong Island

Do you have free delivery

For purchases above 10 packs or SGD$70, you will be entitled free delivery to 1 location. Simply place the order and transfer the payment without the delivery charge

How soon will i receive my order?

The delivery will be between 2 – 3 workings days upon the confirmation of the payment,

However, delivery might take longer than usual if there is an increase number of orders for the week.

Do you ship overseas?

Yes. We do. Simply select the number of packs you are getting and during checkout, select the available countries we ship now. At the checkout section, you will be able to see the international shipment cost. International shipment is done via DHL and takes about 2-3 working day upon arrangement of orders.