Have a question?

Help us out here! We are still a very lean team. Do read up the self help below and if you still can’t find what you need, we will be glad to assist you at hello@ooh.sg

You can reach us via Facebook or Instagram as well!

Frequently Asked Questions

How Do I Place An Order?

You can place an order by clicking the ‘Shop” tab on the top of our page.

Exchange Policy

Ooh.. don’t worry! We will exchange products if you face any manufacturing defects such as torn packaging, degas of pouch or wrongly purchased item.

Reach us at hello@ooh.sg we will be there to help!

Refund Policy

Ooh dear.. what did we do wrong?

Share with us the reason why. We will be glad to assist you. This is subjected to case by case basis. Reach us at hello@ooh.sg

Where Can I Buy Your Products?

You can also order online at our website, Shopee, Lazada, AmazonRedmart. Qoo10 , PandaMart or 99SME

Our products are also available at selected Cold Storage, NTUC Finest, Giant Supermarket, Jasons Supermarket and Marketplace

Do You Have Any Official Resellers?

We do not have any official resellers at the moment.

We recommend you to purchase via our website or authorised channels. 

Any products purchased out of these methods cannot be guaranteed authenticity.

What Products Do You Sell?

Our Signature Items includes
MALA Potato Chips
MALA Cassava Chips
MALA Peanuts
MALA Green Peas
MALA Prawn Crackers
MALA Crispy Chili 

We also have seasonal products at certain period of the month. Do sign up for our newsletter or follow our Facebook or Instagram to get the latest updates.

What Is The Shelf Life Of Your Products?

Our products shelf life is 6-9 months from the date you purchase. 

For your easy reference, the expiry date is clearly printed at the back of each pouch. once you opened the bag, it is best consume within 1 week to maintain freshness, taste and the quality of the snack.

Please try to store it in a dry cool place and away from direct sunlight.

Are Your Mala Products Halal Certified?

Currently, only our MALA Potato Chips, MALA Cassava Chips and MALA Peanuts are HALAL Certified. We are in the midst of getting all our other products certified. Please do give us some time on that! =)

Are Your Mala Products Vegetarian Friendly?

Yes and No as It has to depend on your vegetarian diet preference. Our products are processed in a shared facility that processes seafood and dairy products. Although each products are processed using clean equipments, they are still using share equipments which some vegetarians might not feel comfortable with it. Thus, it will be up to your own preference.

That said, our range of MALA products. (Potato/Cassava/Peanuts/Green Peas) does not contain any animal by products, no garlic, no onions and no eggs.

Do you do delivery?

Yes. We do. Delivery is at $5 per location. However, we do not delivery to Changi Airport, Alps Ave, Sentosa and Jurong Island

Do you have free delivery

Free Delivery Will be applicable for purchases above $20. Simply choose the free local delivery function during checkout.

How soon will i receive my order?

The delivery will be between 2 – 3 workings days upon the confirmation of the payment,

However, delivery might take longer than usual if there is an increase number of orders for the week.

Do you ship overseas?

Yes. We do. Simply select the number of packs you are getting and during checkout, select the available countries we ship now. At the checkout section, you will be able to see the international shipment cost. International shipment is done via DHL and takes about 4-5 working day upon arrangement of orders.

For countries not yet available in our drop down list, please drop us an email at hello@ooh.sg